Clear and fair return terms
We streamline direct distribution. Whether you purchased a single kitchen tool or a bulk shipment, our straightforward return policy ensures rapid resolution and complete transparency.
Hassle-free return guidelines
We break bulk container shipments down to individual essentials. Our return process is built to protect retail suppliers and individual buyers alike, ensuring fair outcomes.
30-Day Window
Single Item Returns
5-Day Processing
Individual buyers can return unused products in original packaging within thirty days of delivery. No complex logistics required.
We support individual item returns. You do not need to return an entire bulk shipment if only one item has an issue.
Once your return arrives at our London warehouse, we process refunds or replacements within five business days.
How to initiate returns
Transit damage claims
We inspect all supplier-vetted stock before dispatch. If an item arrives damaged, notify us within forty-eight hours of delivery with photos of the packaging to ensure immediate replacement.
To start a return, email our support team with your order number and item details. We will provide a direct shipping label for your individual items or coordinate collection for larger bulk quantities.
Need return assistance?
Our dedicated support team handles all supplier and individual buyer inquiries directly.